Cancellation and/or rescheduling must be made at least 48 hours prior to your appointment. If we receive cancellation requests less than 48 hours before your appointment, you will be charged the full value of your scheduled service. More than 48 hours notice for appointment schedule changes must also be provided, otherwise you will be charged a $40 fee for last-minute re-scheduling. Not arriving for your appointment or being more than 10 minutes late for your appointment is equivalent to a last-minute cancellation and is subject to the same cancellation terms as above. If you have pre-paid for your appointment, the appropriate amount of your payment will be withheld and no refunds offered in the case of any of the above circumstances. We understand that unavoidable circumstances arise and appointments have to be cancelled or rescheduled sometimes. For this reason, medical and other emergencies may override the above policies, dependant on your practitioner's discretion.
Package Deals require upfront payment for the entire value of the package. Upon purchase, Package Deals also require pre-scheduling all of the sessions included in the package. Please note that any package deal sessions booked outside of the stipulated time period will be considered a single session in their value. The difference in the value of such a session must be paid no later then the date of the session itself (ie. if the package deal stipulates that all sessions must be scheduled no more than one week apart and you schedule or re-schedule one of the sessions two weeks apart from the others, than that session will be given a single session value). The difference of a single session and the value of a session within the package will vary depending on the service (ie. Integrated Bodywork sessions within a package can be valued as low as $70 each, whereas single IB sessions outside of any package are $90, so the difference that would need to be paid for any session scheduled outside of the package deal's one week stipulations would be $20 in this case). There are no refunds on package deals. Note: The purpose of the package deals and their scheduling stipulations is to offer a more affordable alternative for utilizing the benefits that can only come from consistent treatment. Many natural forms of healing require consistency and to get the best results in the initial stages of treatment for chronic conditions, appointments are often ideally received a week apart or less. The package deals are designed with this in mind and therefore require that you follow their booking stipulations (eg. booking sessions one week apart in some cases).